Scanning Problems

Most problems are easily solved, and some of the most common questions and their recommended solutions are listed below.

Symptom:      After following the installation instructions, my computer cannot find the scanner.

Cause:            Your software may have not been successfully installed.

Solution:          Please insert the CD-ROM and reinstall the scanner software. Follow the on-screen instructions carefully when installing the software.

Symptom:      The scanned image looks grainy on the screen.

Cause:            Your video mode is not set to show more than 256 colors.

Solution:          We recommend that you set your video mode to 16 bits per pixel (65536 colors) or higher.                                 Please consult your video card, computer or Mac documentation to change the video mode.

Symptom:      The scanner scans very slowly.

Cause 1:         You are running other applications in the background.

Solution1:        Close all the other applications that are running in the background.

Cause 2:         You are scanning at a high resolution (DPI).

Solution 2:       Reduce the resolution.

Symptom:      The image looks good in the software that came with the scanner but it  does not look good when I  export the image to another program.

Cause:          Different imaging programs use different Monitor Gamma settings.

Solution:       Change the Monitor Gamma settings in either of the programs so that they match.  Please consult the help files for each program to find out how to adjust the Monitor Gamma.

Symptom:      The image looks good in the screen but is very dark when printed.

Cause1:          The Monitor Gamma Settings or the scanner brightness settings are not set properly.

Solution 1:       Change the Monitor Gamma to a value between 1.0 and 1.5.   Please consult your help file for information on how to adjust the Monitor Gamma.

Cause2:          The printer brightness setting is not set properly.

Solution 2:       Adjust the brightness in the printer.  Some printers allow you to change the brightness settings. Please consult your printer documentation.

Symptom:      The  scanned  image  takes  too  long  to  be  sent  with  an  email message.

Cause1:          The image was scanned at a high resolution or is physically large.

Solution1:         Scan at a lower resolution (DPI).

Cause 2:         The Internet might be congested.

Solution 2:       Try sending the message at a later time.

Symptom:      The image that I sent through email looks good in my computer but it looks dark in the recipient computer.

Solution:         The Monitor gamma settings should be approximately the same in your and the recipient computer.

Symptom:     A. -Disk is full- error is displayed when I click on the scan button.

Cause:            Your computer is running low in resources. Your computer hard disk drive does not have enough space to process the image. This may be because you are scanning at too high of a resolution.

Solution:          Obtain a larger hard disk or rescan at a lower resolution.

Symptom:     A -Disk I/O error- message is displayed.

Cause 1:         This error is caused if the hard disk drive does not have enough space available to process the image.

Solution 1:       Make  some  space  available in  the  hard  disk  drive  by  deleting any programs or files that you do not need.

Symptom:     The error “Scanner not Found” that is displayed.

Cause 1:         The USB cables are not connected properly.

Solution 1:       Make sure that the cables are connected tightly and to the proper port.

Cause 2:         The USB cable might be too long.

Solution 2:       Please use the USB cable that comes with your scanner.

Symptom:      The document or photo has been inserted into the scanner but is not fed through the scanner.

Cause 1:         The document or photo was not correctly inserted into the scanner.

Solution 1:      Make sure the document or photo is properly inserted into the page feed of the scanner.

Solution 2:       The paper may be too think or too thick.